When trying to troubleshoot missing messages or message problems you'll need to get the Reference ID (RefID) of that message or calendar item. You can either get the RefID from an Outlook client or the BlackBerry smartphone. Here is how to do both:
- Open the Outlook client on a workstation that has Outlook Spy installed on it.
- Highlight the message of which you would like to see the hidden properties for.
- If Outlook Spy is installed you will have an additional