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What can my BES Admin see on my BlackBerry handheld ... ???

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Posted 06-01-2009 at 05:10 PM by hdawg

One thing that BES admins often ask and BES users always ask is what on a BlackBerry handheld can be viewed / tracked / logged.

Well ... let's face it, if you're on a BES, in theory anything can be logged / viewed. If an administrator has software installed on a BlackBerry handheld and it does keystroke logging, everything is logged. That said, I've never heard of anyone doing this ...

So if you want a realistic look on what is logged / tracked, Joolie put together a great post on What does BES see; what can be tracked/logged?.

Here's a clip from her post:


What syncs/is stored/is accessed by the BES includes:
  • Corporate email
  • Corporate calendar
  • Corporate PIM data (address book, memo pad, tasks)
  • Browser bookmarks
  • Password Keeper data (although this cannot be accessed in any way, even when restored to another device, without the PK password)
  • PIN messaging data (including the actual message sent/received); logging turned off by default
  • Phone call data (date/time of call, number called/received, length of call); loggined turned on by default
  • Text message data (including the actual verbage of the text message); logging turned off by default
  • Blackberry Messenger data (this one is extremely klunky to get and I don't know a single BES Admin that turns this one on)
  • All applications installed on the device (games, stock apps, etc.)
  • OS version installed on the device (so we'll know if you upgraded to a beta OS!)
In addition anything that is a part of automatic wireless backup could *technically* be viewed by performing a restore to a new device.



What a BES Admin can't see:
  • BIS email messages (I *might* be able to see what service books you have, but cannot read the messages)
  • 3rd party IM messages (Yahoo!, MSN, etc), although I can see which of these applications you have installed.
  • BlackBerry Messenger contact names/PINs
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Comments

  1. Old Comment
    Nice something to reference, thanks hdawg
    permalink
    Posted 06-02-2009 at 11:59 AM by bbhorrigan bbhorrigan is offline
  2. Old Comment
    Howdy. I've been doing some research on logging and I came across this post from the site. I had a question I was hoping you could clear up for me. I'm sure you've discussed this to sickening heights. I've seen a ton of other posts on Blackberry Messenger logging, but some of it is incomplete and not entirely clear (at least to me).

    "Blackberry Messenger data (this one is extremely klunky to get and I don't know a single BES Admin that turns this one on)"

    What exactly is meant by saying it's klunky? Is this because when enabling this via IT Policy, it's tracked via smtp email which is set up on a schedule? Not real time?

    Also, if Blackberry Messenger is an IM via Pin-2-Pin, why is this not tracked via the regular PIN logging on the BES? I called RIM and the analyst couldn't tell me, though I'm not 100% surprised. It all depends on who you get when you call them.

    BES 4.1.6
    Exchange 2003

    By the way, keep up the great work. I enjoy this site and the material it provides.

    Thanks.
    permalink
    Posted 08-17-2009 at 12:01 PM by cyclmpc cyclmpc is offline
  3. Old Comment
    hdawg's Avatar
    ... as in it is different then all the other logging ... the delivery via SMTP ... just doesn't make sense. I understand BBM can be multiple people in a conversation, so that makes it a bit more difficult to deal with; but there has to be something better.

    Great question about why isn't it done the other way ... I wish I knew the answer.
    permalink
    Posted 08-17-2009 at 01:24 PM by hdawg hdawg is offline
 

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