HARD and SOFT delete when deleting users from BES
Posted 09-21-2009 at 04:00 AM by hdawg
Do you want to remove BlackBerry information from the messaging server / BlackBerry Configuration Database? Yup, that question relates directly to this.
Taken from: KB16109 - What is the difference between a HARD and SOFT delete when deleting users ...
After deleting two BlackBerry smartphone users, the BlackBerry Manager logs shows the first BlackBerry smartphone user as HARD deleted while the other as SOFT deleted.
[30000] (09/10 10:20:49.005):{0xDB8} User id=389 (BlackBerry, One) successfully queued for HARD deletion.
[30000] (09/10 10:20:54.959):{0xDB8} User id=54 (BlackBerry, Two) successfully queued for SOFT deletion.
The difference between HARD and SOFT delete is determined by how the BlackBerry smartphone user is removed from the BlackBerry Manager. When a BlackBerry smartphone user is deleted from the BlackBerry Manager, the administrator is prompted to delete the BlackBerry Information from the messaging server or BlackBerry Configuration Database. If Yes is selected, the information is deleted and the action is recorded as a HARD delete in the manager logs. If No is selected, the information remains intact and the action is recorded as a SOFT delete in the manager log.
When I delete a user (either for troubleshooting or general removal from the BES), I always perform a HARD delete. If you're troubleshooting it gives you one less thing to possibly have issue with when trying to figure out a problem, and if the user is being removed from the BES what would be the point in leaving the data anyway ...? By removing the user from the BES you're removing the one bit of valuable information that is kept for a reactivation, the data stored in the Automatic Wireless Backup.
Make sure that when you're removing a user from the BES you have a good reason, otherwise they're going to have to reconfigure everything the next time they do an EA ... and you don't want to tell the CEO why her ringtones aren't what they were before, and her profile and icon settings have changed, do you?
Taken from: KB16109 - What is the difference between a HARD and SOFT delete when deleting users ...
After deleting two BlackBerry smartphone users, the BlackBerry Manager logs shows the first BlackBerry smartphone user as HARD deleted while the other as SOFT deleted.
[30000] (09/10 10:20:49.005):{0xDB8} User id=389 (BlackBerry, One) successfully queued for HARD deletion.
[30000] (09/10 10:20:54.959):{0xDB8} User id=54 (BlackBerry, Two) successfully queued for SOFT deletion.
The difference between HARD and SOFT delete is determined by how the BlackBerry smartphone user is removed from the BlackBerry Manager. When a BlackBerry smartphone user is deleted from the BlackBerry Manager, the administrator is prompted to delete the BlackBerry Information from the messaging server or BlackBerry Configuration Database. If Yes is selected, the information is deleted and the action is recorded as a HARD delete in the manager logs. If No is selected, the information remains intact and the action is recorded as a SOFT delete in the manager log.
When I delete a user (either for troubleshooting or general removal from the BES), I always perform a HARD delete. If you're troubleshooting it gives you one less thing to possibly have issue with when trying to figure out a problem, and if the user is being removed from the BES what would be the point in leaving the data anyway ...? By removing the user from the BES you're removing the one bit of valuable information that is kept for a reactivation, the data stored in the Automatic Wireless Backup.
Make sure that when you're removing a user from the BES you have a good reason, otherwise they're going to have to reconfigure everything the next time they do an EA ... and you don't want to tell the CEO why her ringtones aren't what they were before, and her profile and icon settings have changed, do you?
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