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When Do You Need to Wipe? A Guide to BlackBerry Potty Training

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Posted 05-09-2010 at 04:05 AM by hdawg

I'd like to make this a living / work in progress entry and would really like feedback for when y'all wipe your device.

Personally I hate having to wipe a device. The only time I wipe is when I'm upgrading the OS and I absolutely hate it, because I then need to reconfigure all the poorly written applications I use as a restore doesn't restore their configuration settings.

But sometimes there are valid reasons to wipe a device. Here are a few I've collected:
  • Running low on memory and just can't recover enough. At the same time this would also be a good opportunity to upgrade an OS. It is possible that the OS had a memory leak or some version of an app.
  • Corrupt message database. User can send messages, receive a <confirm> message (and the device sends the delivery confirmation), but the received email is nowhere on the device - even via search. Sure you could do an advanced wipe and perhaps just wipe a database ... but depending on the person you're working with it may just be easier to do a full wipe ... again another good op to upgrade the OS
  • If someone moves from one BES to another BES and they don't share configuration databases. This is actually a requirement ... you need to do a security wipe to get the device to activate on the new BES
  • Selling a device. You don't want to give someone a device with any of your personal info on it. Wipe it, and upgrade the OS to the newest for them!

So when do y'all wipe your device?

... and Happy Mother's Day to all you moms out there
Posted in Tips & Tricks
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  1. Old Comment
    Sith_Apprentice's Avatar
    For work, I wipe all devices when they come out of the box (there has been evidence of installed applications prior to the device being activated). I also perform a wipe when users move from one BES to another, even if the same configuration database is used. Just like to keep things clean that way.
    permalink
    Posted 05-09-2010 at 08:32 PM by Sith_Apprentice Sith_Apprentice is offline
  2. Old Comment
    hdawg's Avatar
    I've seen the "not new out of the box" issue before ... good catch on that one.
    permalink
    Posted 05-10-2010 at 11:15 PM by hdawg hdawg is offline
 

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