Welcome to Part 16 of the 20 part series looking at the BES logs (Part 15) ... the BRK Tool Pending.exe.

No surprise here, but that the Pending.exe tool tracks user accounts with a pending count that is higher than the pending count specified.

To utilize Pending.exe you need only the BlackBerry Messaging Agent log and the tool itself. The Pending tool parses the MAGT log, and while I can't speak to the exact logic it uses when parsing I can tell you how the output it creates...

Ok, this is blatant thievery from KB15871, but I've seen this a few times recently and figured it was worth noting.

Unfortunately, there isn't an automated way to do this from the BES ... The posted resolution is:

<content> To resolve this issue, delete and undelete the Desktop [SYNC] service book on the BlackBerry smartphone. Have each BlackBerry smartphone user complete the following steps:

1. Go to Options> Advanced Options> Service Book and highlight

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Welcome to Part 15 of the 20 part series looking at the BES logs (Part 14) ... the BRK Tool OutOfCoverage.exe (OOC).

Simply put, the OutofCoverage.exe BRK tool checks for BlackBerry users that do not send or receive data in a specified period of time. To utilize OOC you need only the BlackBerry Dispatcher log and the tool itself. The OOC tool parses the DISP log, and while I can't speak to the exact logic it uses when parsing I can tell you how the output it creates correlates to...

amadru @ BBF posted and then answered his own question about locating users with content protection enabled (after a smart call to T-Support).

Being inspired by the information provided, I decided to create a SQL script to give a list of users that have content protection enabled.

Here's amadru's info:

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Welcome to Part 14 of the 20 part series looking at the BES logs (Part 13) ... the BlackBerry Phone / SMS / PIN logs.

If you're still running BES 4.0.x or older you've got no idea about these ... you need to look at upgrading anyway!

The PhoneCall/PIN/SMS logs (named below) are all a function of the BlackBerry Synchronization Service.

• PhoneCallLog_20090601.CSV
• PINLog_20090601.CSV
• SMSLog_20090601.CSV

By default logging for phone calls are enabled, however PIN...