Welcome to Part 12 of the 20 part series looking at the BES logs. (Part 11).

This will be the only time I provide you with an entire log file within a post ... because this one is just so clean.

The BlackBerry Router Service logs to the ROUT log, and under normal circumstances it should be the smallest of all of your logs that the BES generates.

Before I provide a clean log with nothing special in it, I'll provide some snips from a log with problems....

I see this time and time again ... A single BES with users from 20+ Exchange servers. One Exchange server has poor performance and instantly 20% of all BES users experience message delays, and all of their mailboxes are in a constant state of RESCAN instead of messages being delivered by UDP NOTIFY.

In addition, you notice errors in the MAGT, ALRT, and then the CTRL log indicating that it has restarted a given agent a maximum amount of times within 24 hours and it will not restart:...

Continuing on the discussion of the POLC log started yesterday ... Welcome to part 11 of this 20 part series looking at the BES logs.

As promised, here is the other major part of the POLC log ... Software Deployment / Application Push. Keep in mind, that as a part of a Software Configuration is the Application Control Policy (APC). The APC (Yes, APC and not ACP) sets permissions on a given application that is deployed and either provides or revokes that application the ability to...

Welcome to Part 10 of the 20 part series looking at the BES logs. (Part 9).

My favorite log to tail is the BlackBerry Policy Service (POLC) log. To tail the log, use tail.exe from the Windows Server 2003 Resource Kit.

The POLC log is the place to go for looking at anything related to IT Policy, Application Control Policy and Software Configuration (Deployment).

Here's what you'll see when pushing an IT Policy:

[40000] (07/01 12:11:57.484):{0x166C}...

Here is a night and day example of RIM KB postings ... compare this one, versus what I think is the worst KB article.

KB16277 - BlackBerry Internet Service error messages

Environment

<content>

• BlackBerry® Internet Service

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