I can't be the only one in this position... I use a single BlackBerry, a 9700 provisioned on at&t. I've previously had Cellular One, Sprint, VoiceStream, Verizon, and T-Mobile; however this isn't a discussion on which carrier and why. They each served their purpose at the time.

What all of the carriers currently share is the ability to use BIS + BES functionality on a single device. We all love this functionality, and it allows you to carry a single device for both personal...

... does it? Should each BES have it's own administration account / mailbox?

Simple answer, Yes. Here's why, for any environments with multiple BES:

1. Single points of failure are never good (if that mailbox is unavailable, no services will start / restart)
2. It is recommended to keep each BlackBerry users' mailbox close to the BES ... same goes for the administration mailbox
3. Do you have different groups managing different servers? Different accounts help with this management

...

Read the full details at KB17542 - How to reload missing BlackBerry smartphone data into the BlackBerry Manager ... however here's an example of how to actually use it.

Download the BRK Tool SyncRequest.exe and run the command: SyncRequest -n SQLServer -db BESMgmt -sync "Handheld Agent" -value_type emailaddress hdawg@port3101.org

Where:

-n = hostname of SQL server hosting your BlackBerry Configuration Database
-db = name of your BlackBerry...

I've been working with several customers recently where discussions about IT Policy have come up. Some of the questions that come up are:

What policies should we implement?
Should I require a password?
What about device encryption?
Do you allow people to use the web browser?
Should users access the carrier browser or force all connections through our BES?

For me, these are the easy questions to answer. The same people that decide what your...

I've recently been looking at a bunch of different BES Infrastructures and one question came up regarding the scheduled jobs that run on the SQL Server that hosts your BlackBerry Configuration Database (typically named BESMgmt).

The BlackBerry Enterprise Server for Microsoft Exchange Version: 5.0 Performance Benchmarking Guide is a sweet guide for random things like this.

In BES 4.x there were a series of scheduled jobs that ran on the SQL server to cleanup / maintain the...