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BlackBerry Expert Support Center Express - Free Registration!

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Posted 11-15-2009 at 04:18 PM by Otto



Thanks to our good buddy knottyrope, we have now received word that the BlackBerry Expert Support Center (BESC) is now open to anyone with a valid SRP Identifier and SRP Authentication Key.

This means that if you previously had received a free copy of BlackBerry Enterprise Server Express Edition or Small Business Edition or BlackBerry Professional Server or any other free flavor of BES, you can now register for an account and take part in a service that had, until now, been only available to companies/individuals with Technical Support Services (TSupport/Tx) contracts... and only to those named callers on these accounts.

This services comes with the following:
  • Enterprise Activation Readiness Tool
  • SRP Lookup & Enable Tool
  • Complimentary Training Resources
  • One Complimentary BlackBerry Certification Voucher
  • One Complimentary Support Incident
I'm not sure if the certification voucher is there by mistake, but that is certainly the value-add to a free service, if you ask me!



As mentioned before, the only caveat for this service is that you must have a valid SRP Identifier and SRP Authentication Key that is currently not associated to a support contract in order to register. For most of you, this likely will not present a problem, especially for those of you that took advantage of the free software offerings over the years and never asked for or needed support outside of the various BES-related forums on the internet.

Nevertheless, many, many thanks to RIM for opening this up to a broader audience. This is perhaps the best news I've heard about the Technical Support Services offerings in quite a while!

For those of you who haven't taken the plunge yet, head on over to the BlackBerry Expert Support Center and sign up today!

URL: www.blackberry.com/besc
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  1. Old Comment
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    Posted 12-04-2009 at 04:27 PM by knottyrope knottyrope is offline
 

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