Well ... we've made it to the end and this will serve as a summary for the rest of the parts in this series.

So here's the list:

Part 1 of 20 - BES Logs ... do I really care?
Part 2 of 20 (ALRT log)
Part 3 of 20 (CBCK log)
Part 4 of 20 (CMNG log)
Part 5 of 20 (CTRL log)
Part 6 of 20 (DISP log)
Part 7 of 20 (MAGT log)
Part 8 of 20 (MDAT log)
Part 9 of 20 (MNGR log)
Part 10 of 20 (POLC log) - IT Policy...

Yesterday I discussed the tools that I use to parse BES logs, but the question begs ... how long should you keep them? RIM says one to two weeks should be sufficient for troubleshooting purposes.

I'll agree that one to two weeks should be sufficient in most cases for troubleshooting, but the BES logs aren't just a source for troubleshooting; they're a great source for data mining. I touched upon this when mentioning the BlackBerry Resource Kit (BRK) and the value of the data that...

Parsing text BES logs ... it can be a royal pain; luckily there are PLENTY of tools out there to help. Without further ado, here's the list:

• Notepad & Wordpad - Seriously, they are my #1 and #2 tools. They're installed on EVERY system by default, and I know all the shortcut keys. Just don't try to open up a 100 megabyte file in notepad ... sure it will open but it will be dog slow to respond. If I've got nothing else to use, I'll use Wordpad for the big files. When you're looking

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