One thing that always plagues me when I work with customers is finding out the exact version of BES (Service Pack, Maintenance Release, and Hotfix too) that is running on any given server. I don't like asking people to go through logs or open up the application to try and find a value that may / may not match somewhere else that I'm tracking information.

I've found the best way is to:

1) Go to the Add or Remove Programs Control Panel applet (Start > Run > appwiz.cpl...