The BlackBerry Configuration Database stores a wealth of information about your BlackBerry environment. If you're not tapping into it you're truly missing out (See my previous post on Identifying Users with Content Protection enabled). On set intervals (every 4 hours), handhelds are supposed to report back to the BES information about themselves. If for some reason you're not receiving information from a handheld for a specific user it could be a corrupted service book. Try having the user delete...